Your Rights & Our Responsibilities
At One Time Wonders, we believe in transparency and protecting your personal information. This policy explains how we collect, use, store, and protect your data in line with South Africa’s PAIA and POPIA legislation.
📄 What We Collect & Why
We only collect the personal information necessary to process your orders, deliver your products, and improve your experience. This may include:
- Your name, contact details, and delivery address
- Order history and payment confirmations
- Communication preferences and feedback
We do not sell your data. We only share it with trusted partners like couriers and payment processors to fulfill your order.
📋 Data Accuracy Statement
One Time Wonders takes reasonable steps to ensure that personal information is accurate, complete, and up-to-date. Customers are encouraged to review and update their information regularly via our secure channels.
🛡️ How We Keep It Safe
Your data is stored securely using SSL encryption and protected by industry-standard safeguards. We retain personal information only as long as necessary for legal, operational, or customer service purposes.
📬 Your Rights
Under POPIA and PAIA, you have the right to:
- Request access to the personal information we hold about you
- Ask for corrections or updates
- Request deletion of your data where legally possible
- Opt out of marketing communications at any time
You may submit requests via email, phone, WhatsApp, or SMS. We may require proof of identity before processing certain requests.
📂 Records You Can Access Without a Formal PAIA Request
In line with South Africa’s Promotion of Access to Information Act (PAIA), certain information from One Time Wonders is available to you without having to complete a formal access request.
You can request the following at no charge:
- PAIA Manual
- Our company profile and marketing material
- Price lists and product catalogues
- Publicly available website content
How to get them:
Simply email 1timewonders@gmail.com with your request. We’ll send the records to you electronically at no cost. If you prefer printed copies, we can provide them at the cost of reproduction.
📣 Marketing Consent
We only send promotional messages with your explicit consent, which you can withdraw at any time. You can manage your preferences by contacting us directly.
🧾 PAIA Compliance
We submit our PAIA report annually in accordance with Section 32 of the Act. You may request access to records such as invoices or order history by contacting our registered Information Officer.
👤 Information Officer
Ludwig Visser 📞 076 153 1498 📧 1timewonders@gmail.com 📍 Richmond Estate, Cape Town, 7460 Note: As a digital-first business, we do not operate from a public-facing location. Formal requests may be submitted electronically or by arrangement.
🔗 Third-Party Services
Our website may include embedded content (e.g. videos, images, articles) from other platforms. These may collect data independently. We recommend reviewing their privacy policies.
🔄 Changes to This Policy
We may update this policy from time to time. Any changes will be posted here. Continued use of our site indicates your acceptance of the updated terms.